Trials24 takes the protection of your personal data seriously and complies with the applicable data protection laws. With this Privacy Policy, Trials24 is fulfilling the obligations to provide information as required by the applicable data protection legislation and is informing you of the details of how your personal data will be processed and of your rights in this regard.
Please note that this Privacy Policy applies only to the processing of your personal data by Trials24 GmbH, Denninger Str. 30, 81679 Munich, Germany. This means that this Privacy Policy expressly does not relate to participation in a study.
Please read this Privacy Policy in connection with the General Terms of Use for use of the study platform.
As operator of the study platform and database, Trials24 GmbH, Denninger Str. 30, 81679 Munich, Germany, represented by the management (hereinafter “Trials24”), is responsible for the data processing in the context of the study platform and for any further storage of your personal data in the context of a database.
If you have any questions regarding the processing of your personal data by Trials24 or about exercising your rights, you can contact Trials24 at any time via the following contact details:
Email: info@trials24.com
Telephone: +49(0) 89 21537 4990
Please note that, in the event that you assert rights (e.g., requests for information or data erasure), Trials24 must first ascertain your identity by means of a suitable procedure.
Trials24 is no longer responsible for the processing of your personal data as part of the study. The data protection information you will receive before participating in the study will name the new responsible entity under appliable data protection law. In this respect, Trials24 will also not act as a processor or business associate on behalf of the study’s sponsor.
For U.S. residents, please be aware that your data is possibly protected under HIPAA and CCPA. You have the right to request access to your personal data, request the deletion of your data, and to know how your data is being used and shared. Trials24 GmbH is committed to ensuring your data privacy and complying with all applicable data protection regulations.
Alternatively, you can also contact the Controller’s data protection officer with questions about the processing of your personal data. You can reach the data protection officer via the following contact details:
Email: datenschutz@trials24.com
To ensure the best possible protection of your data, the study platform uses secure sockets layer encryption (SSL encryption) in conjunction with transport layer security encryption (TLS encryption). This encryption ensures that data you transmit to Trials24 the context of the platform (e.g., by completing study-related questionnaires) cannot be read, redirected, or altered by unauthorized third parties during transmission.
Insofar as your data are stored by Trials24, this storage will only take place in appropriately security-certified data centers. Trials24 expressly reserves the right to involve external service providers for the storage and processing of your data, but they will only act as processors or business associate on behalf of Trials24 and in accordance with the instructions issued by Trials24. Processors or business associates will be contractually obligated by Trials24 to take such technical and organizational measures (TOMs) as are appropriate, according to the current state of the art, for ensuring that your data are continuously processed in compliance with applicable data protection requirements.
In no event will your data be shared with or disclosed to third parties by Trials24 or a processor or a business associate without an appropriate legal basis.
As a “data subject”, you have certain inalienable rights (data subject rights). Trials24 is obligated to guarantee these data subject rights and must contractually obligate employed processors to assist Trials24 as best they can in enforcing these data subject rights. In this respect, you are entitled to the following data subject rights:
You can assert your data subject rights at any time. To do so, you can send a written or electronic message to Trials24 via the contact details provided. Alternatively, you can also contact Trials24’s data protection officer. In this context, both Trials24 and the data protection officer reserve the right to verify your identity by means of a suitable procedure.
As soon as you access the web-based study platform, the browser you are using will automatically transmit access information (known as log files) to the platform’s hosting provider. These log files contain personal and other data.
Processed data:
Purposes of the processing:
The log files are essential for ensuring the technical functionality of the study platform. In particular, the transmission of the IP address is necessary to display the platform on the end device you are using. Trials24 will neither combine the data stored as part of the log files with other data sources nor use such data to identify individual users of the platform. In particular, the transmitted data will also not be evaluated for marketing purposes.
Recipient of the data:
The recipient of your personal data is the study platform’s hosting provider on whose servers the platform is being run. Trials24 has commissioned Raidboxes GmbH (Hafenstrasse 32, 48153 Münster, Germany, www.raidboxes.io) with organizing the hosting of the study platform. The services of Cloudflare Germany GmbH (Rosental 7, c/o Mindspace, 80331 Munich, Germany, www.cloudflare.com) are also used. In this context, both service providers are acting on behalf of Trials 24 and have been obligated, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
Duration of storage:
After no more than 14 days, the log files will be automatically erased or modified in such a way that they can no longer be attributed to you.
In addition to the aforementioned access data (log files), cookies are also used in the context of the study platform. These are small text files that the browser you are using automatically saves and files/stores on the end device you are using. Cookies do not contain viruses, Trojan horses, or other malicious software that would be capable of causing damage to the end device you are using. In this context, please note that the use of certain cookies may be necessary for technical reasons (e.g., to display the study platform on your end device). These “technically essential cookies” are to be differentiated from cookies that are used for other purposes (e.g., analyzing user behavior in the context of the study platform). These are “technically non-essential cookies”.
To begin with, the following text only discusses processing as it relates to the use of technically essential cookies. To the extent that Trials24 uses technically non-essential cookies for the purposes of analyzing user behavior in the context of the study platform, you will be informed of this in separate sections of this Privacy Policy.
Processed data:
Purposes of the processing:
The cookies used allow Trials24 to see that you have already visited individual areas or pages of the study platform and ensure that you do not need to re-enter certain information and settings you have already entered in the context of the study platform. If you have a user account on the study platform, the deployed cookies will also be used, among other things, to recognize you when you visit the study platform again.
Duration of storage:
The deployed cookies will be automatically erased either immediately after you terminate your access to the study platform or after a fixed period of time not to be determined by Trials24.
You can also prevent the use of cookies by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
Trials24 may transfer or disclose Your personal data under certain circumstances, for example in business transactions such as mergers, acquisitions, or asset sales. In such cases, you will be notified before your data is transferred and becomes subject to a different privacy policy.
Trials24 may also be required to disclose your personal data if legally mandated or in response to valid requests from authorities (e.g., a court or government agency). Additionally, Trials24 may disclose your personal data if it believes in good faith that such action is necessary to comply with a legal obligation, protect and defend Trials24’s rights or property, prevent or investigate possible misconduct related to the offered service(s), protect the personal safety of service users or the public, or guard against legal liability. In all instances, Trials24 strives to balance our legal and business obligations with the commitment to protecting your privacy and maintaining your trust. Your consent to this privacy policy followed by your submission of personal data represents your agreement to a transfer.
Trials24 may employ service providers whose place of business is in a third country or who are part of an international organization with its place of business in a third country. A commonality shared by these third countries is that they may have their own data protection legislation, but this legislation may provide a lower level of protection than the applicable data legislation. Considering this, the transfer of data to third countries is only permitted when certain legal conditions are fulfilled. Your consent to this privacy policy followed by your submission of personal data represents your agreement to that transfer.
This Privacy Policy will expressly inform you when a service provider has such a connection to a third country. In this case, by providing your consent, you agree to the transfer of your personal data to such a company.
You can contact Trials24 and make inquiries via email at any time, including in the context of the study platform. To handle your request(s), Trials24 will need to take note of the personal data you submit to Trials24 in the context of your request. The following explanations are also applicable in the event that tTrials24 provides a contact form in the context of the study platform or elsewhere.
Processed data:
Purposes of the processing:
The data transmitted by you in the context of contacting Trials24 will be processed by Trials24 solely for the purpose of handling and responding to your request. Please note that Trials24 may use complaints in anonymized form as part of quality assurance to assess the quality and security of service.
Recipient of the data:
The recipient of your personal data is the provider of the email software used by Trials24 for receiving and handling emails. For receiving, handling, and sending emails, Trials24 uses the service Google Mail as part of Google Workspace (Google Ireland Ltd., Google Building Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland) and the service Outlook as part of Microsoft365 (Microsoft Ireland Operations Ltd., South County Business Park, One Microsoft Place, Carmanhall and Leopardstown, Dublin, D18 P521, Ireland). In this context, Google and Microsoft have accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this respect, please note that Google Ireland Ltd. is a subsidiary of Google LLC and Microsoft Ireland Operations Ltd. is a subsidiary of Microsoft Corporation and that these parent companies have their places of business in the United States. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
If you submit your request to Trials24 via a contact form in the context of the study platform, the study platform’s hosting provider is also a recipient of your personal data. Trials24 has commissioned Raidboxes GmbH (Hafenstrasse 32, 48153 Münster, Germany, www.raidboxes.io) with organizing the hosting of the study platform. The services of Cloudflare Germany GmbH (Rosental 7, c/o Mindspace, 80331 Munich, Germany, www.cloudflare.com) are also used. In this context, both service providers are acting on behalf of Trials24 and have accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
Duration of storage:
The processed data will only be stored by Trials24 for as long as this is necessary to handle and respond to your request. Trials24 will then erase the data, provided that their erasure is not opposed by legal retention obligations.
In the context of the study platform, you will be given the opportunity to participate in an online survey about potential study participation. As part of the survey, you will be asked to answer a series of questions related to the potential study participation. Your answers will be used to determine if you are interested in study participation and are generally eligible to participate in the study.
Processed data:
The questionnaire is integrated into the study platform by means of an independent element (iFrame). The online questionnaire itself is completed anonymously to begin with. In this respect, your IP address will not be processed either. The questionnaire service provider will not store your IP address. At the end of the questionnaire, however, you will be given the opportunity to enter your contact information if you would like to participate in the study and/or wish to be informed about other studies in the future. The questionnaire will not be identified with you personally unless you enter your contact details.
Purposes of the processing:
The information you provide in the context of the survey (answers to the questions asked and data concerning health) must be processed so that Trials24 can assess your eligibility for participation in the study. Your contact details will be used to send you information about the study and to verify whether a study site for that study is located in your area. Additional questions may need to be clarified by email or telephone to further verify your eligibility for study participation. In this regard, please note the “Telephone Interviews” section of this Privacy Policy. Notes will be taken during the conversation, and documents such as images or diagnostic reports may be requested. If you are interested in participating in the study, Trials24 will share your contact details, conversation notes, and submitted documents with the study site in your area. Your data will only be shared for the purpose of clarifying your possible participation in the study.
Recipient of the data:
The recipient of your personal data is the service provider that provides the online questionnaire and stores the data related to the online questionnaire. Trials24 employs LamaPoll (Lamano GmbH & Co. KG, Frankfurter Allee 69, 10247 Berlin, Germany) for the purpose of integrating the online questionnaire in the study platform and for storing the data related to the online questionnaire. In this context, the service provider is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
Another recipient of your personal data is the study site with which Trials24 will share your data, provided you have consented to receiving information about study participation and have left your contact details.
Duration of storage:
If you have consented to the processing of your personal data to receive information about study participation, your data will only be stored until the purpose for which your data was collected ceases to apply and, at most, for 90 days after the study has ended. This duration of storage is a legal requirement because competent authorities may consider the recruitment of study participants as part of the study and we need the data as part of the documentation for the study. If you have also consented to the processing of your personal data to receive information about future studies, your data will be stored, at most, until you withdraw your previously granted consent.
Following the online surveys about health topics and potential study participation, it may be necessary and/or helpful for Trials24 to conduct a brief telephone interview with you to obtain further information that can generally help in gaining insights or can qualify your profile as a potential study participant. Considering this, Trials24 is expressly informing you of the possibility of a telephone interview during which personal data will also be collected and may then be shared with study sites, for example, as part of your profile.
Processed data:
Purposes of the processing:
The information you provide in the context of the interview, including your answers to questions asked and data concerning health, will be processed for the purpose of evaluating your eligibility for potential participation in a study or analyzing various health topics to obtain findings and develop appropriate measures.
Recipient of the data:
The recipient of your personal data is Trials24 to begin with. Trials24 will decide whether the data collected during the telephone interview will be shared with the respective study site in the form of interview records for the purpose of potential study participation, for example. In this regard, please note the “Online Surveys About Potential Study Participation” section of this Privacy Policy.
Duration of storage:
If you have consented to the processing of your personal data to receive information about survey results or information about study participation, your data will only be stored until the purpose for which your data was collected ceases to apply and, at most, for 90 days after the survey results have been sent or after the study has ended. In the context of a study, this storage period is a legal requirement because competent authorities may consider the recruitment of study participants as part of the study and we need the data as part of the documentation for the study. If you have also consented to the processing of your personal data to receive information about future studies, your data will be stored, at most, until you withdraw your previously granted consent.
In the course of participating in an online survey on the study platform, you will be given the opportunity to consent to the storage of your personal data to receive information about future Trials24 studies. This will require your personal data to be stored in the context of a database so that you can be contacted as soon as a new study is announced.
Processed data:
Purposes of the processing:
The information you provide in the context of the survey must be processed so that Trials24 can assess your eligibility for participation in future studies. Your contact details will be used to inform you of future studies in which you are generally eligible to participate. You will then be given the opportunity to participate in the online survey for the respective new study.
Recipient of the data:
The recipient of your personal data is the service provider that provides the online questionnaire and stores the data related to the online questionnaire. Trials24 employs LamaPoll (Lamano GmbH & Co. KG, Frankfurter Allee 69, 10247 Berlin, Germany) for the purpose of integrating the online questionnaire in the study platform and for storing the data related to the online questionnaire. In this context, the service provider is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a data processing agreement, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
Another recipient of your personal data is the survey’s cooperating partner with which Trials24 will share your data, provided you have consented to receiving information about new surveys and clinical studies and have left your contact details. In relation to Trials24, the respective cooperating partner is independently responsible for complying with applicable data protection laws and must ensure the lawful processing of your personal data. You will be specifically referred to the respective cooperating partner’s privacy policy, which will apply accordingly.
Duration of storage:
If you have consented to the processing of your personal data to receive information about future studies, your data will be stored, at most, until you withdraw your previously granted consent.
As part of Trials24’s services, you have the option of registering to receive the newsletter. We must process your personal data to create, send, and evaluate our newsletters.
Processed data:
Purposes of the processing:
The aforementioned data must be processed so that Trials24 can send you personalized newsletters and information and perform an anonymized evaluation of the newsletters’ success with regard to the click and open rates.
Recipient of the data:
The recipient of your personal data is the service Mailchimp (The Rocket Science Group LLC., 675 Ponce de Leon Ave NE Suite 5000, Atlanta, GA 30308, USA, https://mailchimp.com/de/). In this context, the provider Mailchimp is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this regard, please note that The Rocket Science Group LLC maintains its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Duration of storage:
The data processed in this context by Trials24 will be stored, at most, until you withdraw your previously granted consent to receiving Trials24’s newsletter. You can withdraw your previously granted consent at any time in the footer of the newsletter or by sending an email to the contact details listed in the “Trials24” or “Data Protection Officer” section.
To analyze user behavior in the context of the study platform, Trials24 uses the service Google Analytics (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland). The usage analysis involves the collection, storage, and evaluation of anonymized usage data that are collected via one or more technically non-essential cookies.
Processed data:
By truncating your IP address, Google Analytics anonymizes your data before they are evaluated, which means they can no longer be attributed to you after they are collected.
Purposes of the processing:
Processing the aforementioned data allows Trials24 to evaluate the use of the study platform and thus to determine which areas of the study platform are still in need of improvement. Trials24 does so not least out of the desire to adapt the study platform as much as possible to users’ needs.
Recipient of the data:
The recipient of your personal data is the service Google Analytics (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland). In this context, the provider Google Analytics is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this regard, please note that Google Ireland Ltd. is a subsidiary of Google LLC, which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Duration of storage:
Although your personal data will only be processed in anonymized form after they are collected and can therefore no longer be attributed to you personally, Trials24 has nonetheless decided to limit the duration of storage for these data to 14 months. After the 14 months have elapsed, the usage data stored as part of Google Analytics will be automatically erased. You can make later adjustments to your chosen settings regarding the use of technically non-essential cookies related to Google Analytics at any time in the context of the cookie banner on the study platform.
You can also prevent the use of the technically non-essential cookies by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
In order integrate Google’s tracking and analytics tools in the context of the study platform, Trials24 uses Google Tag Manager (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland).
Processed data:
Purposes of the processing:
The aforementioned data must be processed so that Trials24 can use Google Tag Manager to integrate Google’s tracking and analytics tools.
Recipient of the data:
The recipient of your personal data the service Google Analytics (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland). In this context, the provider Google Analytics is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this regard, please note that Google Ireland Ltd. is a subsidiary of Google LLC, which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Duration of storage:
The data processed in the context of this processing activity will be stored by Trials24, at most, until you withdraw your consent to the use of technically non-essential cookies related to Google Tag Manager. You can make later adjustments to your chosen settings regarding the use of technically non-essential cookies related to Google Tag Manager at any time in the context of the cookie banner on the study platform.
You can also prevent the use of the technically non-essential cookies by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
Trials24 uses the service Hotjar in the context of the study platform. This is an analytics service provided by Hotjar Ltd. (Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta). Hotjar allows Trials24 to record movements in the form of what are known as heatmaps in the context of the study platform.
Processed data:
The aforementioned data will be collected in anonymized form and cannot be attributed to any specific person. Should personal data be visible in the context of the heatmap used (e.g., within text boxes), Hotjar will automatically render these data unrecognizable.
Purposes of the processing:
The aforementioned data must be processed so that the study platform can be evaluated and better adapted to users’ needs.
Recipient of the data:
The recipient of your anonymized data is the service Hotjar (Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta). In this context, the provider Hotjar is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
Duration of storage:
Because only anonymized usage data without any personal reference will be processed, these data will be stored for an unlimited period of time but are expected to be erased after one year.
Trials24 uses the service Varify.io in the context of the study platform. This is a service provided by Varify GmbH (Südliche Münchner Strasse 55, 82031 Grünwald). Varify.io enables the quick adaptation of the study platform, without the involvement of web developers, and the performance of what are known as A/B tests. A/B testing (also called split testing) is an online-marketing method in which two or more versions of a website or app are compared. The goal is to find out which version of the website or app users like better.
Processed data:
Purposes of the processing:
The aforementioned data must be processed so that the respective website can be displayed for you and the use of the respective website can be evaluated in anonymized form by means of cookies. The IP address is only needed to place the cookies required for the analysis.
Recipient of the data:
The recipient of the anonymous usage data is the service Varify.io (Varify GmbH, Südliche Münchner Strasse 55, 82031 Grünwald, Germany). Because no personal data are transferred to Varify.io and no personal data are processed on our behalf by Varify.io, the conclusion of a contract is not necessary.
Duration of storage:
Because only anonymized usage data without any personal reference will be processed, these data will be stored for an unlimited period of time but are expected to be erased after one year.
To improve the presentation of the study platform, Trials24 uses locally hosted Google web fonts (Google Webfonts). To display these fonts, the browser you are using will need to send your data to the hosting provider on whose servers the study platform is being hosted. This includes personal and other data.
Processed data:
Purposes of the processing:
The processing of the aforementioned data, in conjunction with the use of the locally hosted Google web fonts, allows Trials24 to display the contents of the study platform in a uniform manner in different browsers and on different end devices.
Recipient of the data:
The recipient of your personal data is the study platform’s hosting provider on whose servers the platform is being run. Trials24 has commissioned Raidboxes GmbH (Hafenstrasse 32, 48153 Münster, Germany, www.raidboxes.io) with organizing the hosting of the study platform. The services of Cloudflare Germany GmbH (Rosental 7, c/o Mindspace, 80331 Munich, Germany, www.cloudflare.com) are also used. In this context, both service providers are acting on behalf of Trials24 have accordingly been obligated by Trials24, on the basis of a data processing agreement, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
Duration of storage:
The stored data will be erased immediately after your access to the study platform has ended.
Trials24 integrates Google Maps in the context of the study platform. This is an online map service provided by Google Ireland Ltd. (Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland) and integrated into the study platform via an interface (API). In this context, your personal data will be processed via the use of a technically non-essential cookie.
Processed data:
Purposes of the processing:
The aforementioned data must be processed so that the maps can be displayed for you in the context of the study platform. In this respect, Trials24 uses the maps to show you the location of one or more study sites involved in conducting the study in which you are interested in participating.
Recipient of the data:
The recipient of your personal data is the service Google Maps (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland). In this context, the provider Google Maps is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this regard, please note that Google Ireland Ltd. is a subsidiary of Google LLC, which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Duration of storage:
The data collected by the technically non-essential cookies related to Google Maps will be stored for a period of 9–18 months. The data will then be automatically erased. You can make later adjustments to your chosen settings regarding the use of technically non-essential cookies related to Google Maps at any time in the context of the cookie banner on the study platform.
You can also prevent the use of the technically non-essential cookies by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
Google reCAPTCHA is used in the context of the study platform. This is a service designed to ensure that the data entered in the context of the study platform are being entered by a human being. The service provider is Google Ireland Ltd. (Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland).
Processed data:
Purposes of the processing:
The aforementioned data must be processed so that the service Google reCAPTCHA can verify whether the study platform is being used by a human being or an automated program. The purpose of the tool is thus to prevent misuse of the study platform and spam.
Recipient of the data:
The recipient of your personal data is the service Google reCAPTCHA (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland). In this context, the provider Google reCAPTCHA is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a data processing agreement, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this regard, please note that Google Ireland Ltd. is a subsidiary of Google LLC, which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Duration of storage:
The data collected by the technically non-essential cookies related to Google reCAPTCHA will be stored for a period of 9–18 months. The data will then be automatically erased. You can make later adjustments to your chosen settings regarding the use of technically non-essential cookies related to Google reCAPTCHA at any time in the context of the cookie banner on the study platform.
You can also prevent the use of the technically non-essential cookies by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
Trials24 provides video content on the study platform and uses YouTube embedding and/or plugins in this context; YouTube is a video platform provided by Google Ireland Ltd. (Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland).
Processed data:
All videos are integrated in what is known as “privacy-enhanced mode”. This ensures that your personal data (especially your IP address) are only transmitted to YouTube if you actually play the video.
Purposes of the processing:
The aforementioned personal data must be processed so that the video content can be displayed and played in the context of the study platform. We incorporate video content to provide you with informational videos about specific studies, for example.
Recipient of the data:
The recipient of your personal data is the video service YouTube (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland). In this context, the provider YouTube is not acting on behalf of Trials24 and therefore does not need to be obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this regard, please note that Google Ireland Ltd. is a subsidiary of Google LLC, which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Duration of storage:
Because the browser you use to access the study platform automatically establishes a connection to YouTube’s servers after the video is played in privacy-enhanced mode, we cannot provide any information on the duration of storage. In this regard, please refer to YouTube’s Privacy Policy, which can be accessed at https://policies.google.com/privacy?hl=en.
To analyze user behavior and adapt the marketing activities in the context of the study platform, Trials24 uses the “Custom Audiences” remarketing feature and the “Facebook Conversions API”, or, collectively, “Facebook Remarketing” (Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). Anonymous usage data collected via one or more technically non-essential cookies (“Facebook pixels”) are recorded, stored, and evaluated as part of the usage analysis if you have been forwarded to the study platform via a Facebook ad.
In this respect, Trials24 can only see that someone clicked on an ad in the context of the social network Meta, was forwarded to the study platform, and reached a previously defined target page of the study platform (conversion page). Trials24 is only informed of the total number of users who have clicked on the advertisement, and none of your personal data will be processed.
You can prevent the usage analysis described above by not clicking on any of the ads that Trials24 has placed in the social network Meta or by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
In this regard, please note that Meta Platforms Ireland Ltd. is a subsidiary of Meta Platform Inc., which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
To analyze user behavior and adapt the marketing activities in the context of the study platform, Trials24 uses the “Google Ads” remarketing feature (Google Ireland Ltd., Google Building, Gordon House, 4 Barrow St., Grand Canal Dock, Dublin 4, D04 V4X7, Ireland). Anonymous usage data collected via one or more technically non-essential cookies are recorded, stored, and evaluated as part of the usage analysis if you have been forwarded to the study platform via a Google ad.
In this respect, Trials24 can only see that someone clicked on an ad in the context of Google Search, was forwarded to the study platform, and reached a previously defined target page of the study platform (conversion page). Trials24 is only informed of the total number of users who have clicked on the advertisement, and none of your personal data will be processed.
You can prevent the usage analysis described above by not clicking on any of the ads that Trials24 has placed in Google Search or by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
In this regard, please note that Google Ireland Ltd. is a subsidiary of Google Inc., which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
To analyze user behavior and adapt the marketing activities in the context of the study platform, Trials24 uses the “Bing Ads” remarketing feature (Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521, Ireland). Anonymous usage data collected via one or more technically non-essential cookies are recorded, stored, and evaluated as part of the usage analysis if you have been forwarded to the study platform via a Bing ad.
In this respect, Trials24can only see that someone clicked on an ad in the context of Bing Search, was forwarded to the study platform, and reached a previously defined target page of the study platform (conversion page). Trials24 is only informed of the total number of users who have clicked on the advertisement, and none of your personal data will be processed.
You can prevent the usage analysis described above by not clicking on any of the ads that Trials24 has placed in Bing Search or by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
In this regard, please note that Microsoft Ireland Operations Ltd. is a subsidiary of Microsoft Corporation, which has its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
To analyze user behavior and adapt the marketing activities in the context of the study platform, Trials24 uses the “TikTok Ads” remarketing feature (TikTok Technology Ltd., 10 Earlsfort Terrace, Dublin, D02 T380, Ireland). Anonymous usage data collected via one or more technically non-essential cookies are recorded, stored, and evaluated as part of the usage analysis if you have been forwarded to the study platform via a TikTok ad.
In this respect, Trials24 can only see that someone clicked on an ad in the context of TikTok, was forwarded to the study platform, and reached a previously defined target page of the study platform (conversion page). Trials24 is only informed of the total number of users who have clicked on the advertisement, and none of your personal data will be processed.
You can prevent the usage analysis described above by not clicking on any of the ads that Trials24 has placed on TikTok or by disabling or incrementally restricting the automatic placement of cookies in the settings of the browser you are using. In this context, you can also manually erase cookies already stored on the end device you are using. However, please note that partially or completely disabling cookies in your browser’s settings may mean that you can no longer use the study platform or no longer use it in its entirety.
In this respect, please note that TikTok Technology Ltd. is a subsidiary of Beijing Bytedance Technology Ltd., which has its place of business in China. A transfer of data to China is generally not planned but also cannot be definitively ruled out. The explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Trials24 uses the Calendly online scheduling tool provided by Calendly LLC (115 E. Main Street, Suite A1B PMB 123, Buford, Georgia, 30518, USA) to arrange and organize appointments (e.g., for telephone calls or virtual meetings). Calendly enables Trials24 to easily and efficiently schedule and organize appointments.
Processed data:
Purposes of the processing:
The processing of the aforementioned data allows Trials24 to quickly and efficiently arrange and organize appointments and to send you the information needed to attend the appointment in question.
Recipient of the data:
The recipient of your personal data the Calendly service provider (Calendly LLC., 115 E. Main Street, Suite A1B PMB 123, Buford, Georgia, 30518, USA). In this context, the provider Calendly is acting on behalf of Trials24 and has accordingly been obligated by Trials24, on the basis of a contract, to establish and maintain appropriate technical and organizational measures (TOMs) that protect your personal data.
In this respect, please note that Calendly LLC maintains its place of business in the United States. A transfer of data to the United States is generally not planned but also cannot be definitively ruled out. If you’re located outside the United States, the explanations in the section titled “Data Transfers to Third Countries” therefore apply.
Duration of storage:
The processed personal data will be erased no later than 60 days after the respective appointment.
For the purposes of this privacy policy:
We collect personal data directly from you, indirectly from your activity as part of our service(s), automatically via cookies, and from third-party service providers. We do not collect sensitive personal information such as precise geolocation, biometrics, or information about protected classifications.
We may use your personal information for business and commercial purposes, such as:
Our services are not directed to children under the age of 13. We do not intentionally collect personal information from children under 13. If you are under 13, do not use our services or provide us with any personal information. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.
If you are a parent or guardian and you believe your child has provided personal information to us, please contact us to request deletion. Note that if we require parental consent for certain services in your jurisdiction and you provide consent for your child to use those services, we will collect and use their information as described in this privacy policy.
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This Web site and its information is intended for use by United States residents only. Countries outside the United States may have regulatory requirements that differ from the United States and, therefore, this information may be inappropriate for use outside the United States. Site contents are intended for informational purposes only and not intended to replace discussion with a healthcare provider.
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